Shipping policy

 ALL OF OUR PRODUCTS ARE SHIPPED AT FREE OF COST WITHIN AUSTRALIA

Most of the orders are generally shipped from our manufacturer, the next working day after the full payment is received. The Yak Merchant is working with multiple couriers to provide the most efficient delivery services at the most reasonable price

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order and the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.
If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.
A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within ten business days, kindly contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

We try our best to deliver the SKUs to Australia wide. However, there are still a few postcodes that are undeliverable for some SKUs. An extra shipping fee will be charged for some vendor SKUs if the order can be delivered. Those orders with no shipment service will be cancelled and refunded automatically with email notification.